Shipping and Delivery Policy
Welcome to Thaan India. This Shipping and Delivery Policy explains how we process and deliver orders placed through our website. By placing an order with Thaan India, you agree to the terms outlined below.
1. Shipping Providers
1.1
Thaan India partners with trusted courier and logistics providers to ensure reliable and timely delivery of your orders.
1.2
The courier partner may vary depending on the delivery location, shipping method, and product availability.
2. Shipping Charges
2.1
Shipping charges, if applicable, are calculated based on the delivery location, order value, and package weight.
2.2
Any applicable shipping charges will be displayed during the checkout process before payment.
3. Delivery Timelines
3.1
Orders are generally delivered within 5–7 business days across most serviceable locations in India. Delivery timelines may vary depending on your location and courier service availability.
3.2
While Thaan India strives to deliver all orders within the estimated timeframe, delays may occasionally occur due to circumstances beyond our control, including weather conditions, public holidays, natural disasters, or courier delays.
4. Cash on Delivery (COD)
4.1
Cash on Delivery (COD) is available for eligible orders and serviceable PIN codes across India.
4.2
COD availability may depend on your delivery location, order value, and courier partner serviceability.
4.3
Thaan India reserves the right to disable COD for certain products, locations, or promotional offers without prior notice.
5. Order Processing
5.1
Orders are processed after successful payment confirmation (or order confirmation in the case of COD) and subject to product availability.
5.2
Customers will receive an order confirmation along with shipment tracking details via email or SMS once the order has been dispatched.
6. Tracking and Notifications
6.1
Customers can track their shipment using the tracking details provided after dispatch.
6.2
We will keep customers informed about important updates regarding their order and delivery status.
7. Delivery Attempts
7.1
Our courier partners will attempt delivery at the shipping address provided during checkout.
7.2
If the recipient is unavailable, the courier partner may attempt re-delivery or contact the customer for further instructions.
8. Delivery Confirmation
8.1
Delivery is considered complete once the package has been delivered to the customer or an authorized recipient at the specified delivery address.
8.2
Proof of delivery may include an electronic signature, OTP verification, or any other confirmation method used by the courier partner.
9. Shipping Restrictions
9.1
Deliveries are subject to the serviceability of the destination PIN code and applicable courier restrictions.
9.2
Customers are responsible for providing a complete and accurate shipping address to avoid delays or failed deliveries.
10. Shipping Issues
10.1
If you experience any issues related to shipping or delivery, please contact our customer support team.
10.2
We will work closely with our courier partners to resolve delivery-related concerns as quickly as possible.
11. Contact Information
For any questions regarding shipping or delivery, please contact us:
Thaan India
Email: thethaanindia@gmail.com
Support Hours: Monday – Saturday, 10:00 AM – 6:00 PM (IST)